Skills

“As a former creative director, my roots are in advertising. Today I find my challenge in the exciting field of the customer experience.

Whether as a strategist, consultant, researcher or concept developer – I get involved wherever complex end-to-end customer journeys and CX solutions are required.”

h a r d   s k i l l s

  • 10+ years professional experience in the field of customer experience and service design
  • Multi-disciplinary: Strategist, Consultant and UX-Designer
  • Experienced in B2B and B2C products & services
  • Experienced in the conception of responsive websites as well as in native iOS / Android Apps
  • Deep knowledge in E-Commerce and Conversion Rate Optimization CRO
  • Facilitator of design thinking workshops and design sprints

i n d u s t r i e s

  • Automotive
  • Energy suppliers
  • Environmental protection
  • Insurance
  • Media groups
  • Mobility and logistics
  • Pharmaceutical
  • Retail and E-Commerce
  • Telecommunications
  • Tour operators
  • Travel

q u a l i f i c a t i o n s

  • Certified Scrum Master (PSM I)
  • Certified Process- and Project manager (IPMA)

t o o l s

  • Sketch
  • Figma
  • InVision
  • Axure
  • Zeplin
  • Miro
  • Adobe Creative Suite