carglass

Fitter App

i n t r o d u c t i o n

The B2E App for fitters.

This App enables the Carglass fitter to execute more orders mobile on the road as well as stationary in the branch. If there are several mobile orders in the deployment planning for the next day, the app should optimize the route planning. 

If an order is executed stationary, the app should reduce the execution time by means of an integrated assistant, in order to be able to process more orders daily in the branch. 

t h e   g o a l

CRO – Conversion rate optimization

Get more repair jobs done within a day.

P R O D U C T   V I S I O N

“The app enables the fitter to effectively plan, execute and fully process his orders right through to digital customer signature. The app makes his daily work easier and gives him a secure feeling when executing an order.”

D E S I G N   P R O C E S S

Strategy.

  • Goals
  • Product Vision

Research.

  • Stakeholder
  • User Research
  • Data Insights

Ideation.

  • Design Thinking
  • Design Studio
  • Brainstorming

Concept.

  • Wireframing
  • Clickdummies
  • Real-Life-Tests

– k e y   r e s u l t s

Conversion: Uplift

Fitters execute more orders at mobile operations by using the digital route planning

Usability: Not usable

Due to glue and handgloves, the digital assistant module is unusable during executing an order

k e y   f a c t s